JPAS Login – Joint Personnel Adjudication System Portal

Steps to follow to JPAS login:

• 1. On your browser, simply enter the JPAS Login URL official website
• 2. Once the page opens, simply scroll down to the lowermost portion of the page where you will see two tabs: Agree and Disagree.
• 3. Click the Agree tab. You will then be directed to the login page.Note: You cannot go directly to the JPAS login page without passing through this disclosure page.
• 4. Insert your DoD Approved PKI Credential.
• 5. Click the Sign in tab.

Note: Both the username and password are used only if you are logging in to register a new certificate. If ever your certificate isn’t registered yet in the JPASisn’ttem, you will be automatically directed to their self-registration page.If this is not your first time, you will have to use the pin of either your Common Access Card (CAC) or Public Key (PK).Make sure to use DoD credentials that have already been approved.

Are you still having difficulty in login in? Heres how to reset your JPAS username and password:

There are two ways of resetting your username and password for your JPAS Login.

• 1. Contacting the JPAS call center
• 2. Have an account manager unlock the account.
• See contact information below.

JPAS CONTACT INFORMATION:

ACCOUNT MANAGERS:

Air Force Account Managers

Mr. Charles E. Clemmer, DAF (charles.e.clemmer2.civ@mail.mil)

Phone: 301-833-3432 / DSN: 733-3432

Army Account Managers

Army Functional Manager

Denise Brannon (Deborah.D.Brannon.civ@mail.mil)

Phone: 301-833-3004 / DSN: 733-3004

Army Primary Account Manager

Susan M Rogers (Susan.M.Rogers.civ@mail.mil)

Phone: 301-833-3014 / DSN: 733-3014

Navy Account Managers

E-mail: DONSECURITYOTA@navy.mil

SSO SCI Navy Help: Contact your Regional SSO (RSSO) or E-mail

Marine Corps Account Managers

SSO SCI Marine Help Contact your Regional SSO

USMC Account Manager

Brad Silk (Charles.Silk@usmc.mil)

Phone: 703-692-4243 / DSN: 222-4243 / Fax: 703-614-6538

CALL CENTER:

Customer Service Hours: 6:00 am – 8:00 pm ET,

Monday Friday (excluding federal holidays)

Toll-Free Telephone: (800) 467-5526

Menu Options:

#1 – JPAS

#6 – General Inquiry

Call Center Contact Information

NOTE: The Call Center is only able to unlock/reset JPAS accounts for users needing to register PK log-in certificates. The Call Center cannot assist with unlocking PK log-in certificate PINs/Passwords. This assistance can be provided by your PK vendor help desk. Please see the JPAS PKI FAQs for more details.

E-mail: dmdc.contactcenter@mail.mil

FAX: (502) 613-1096 Note: For faster processing, make sure annotate “PSSAR Request” on your fax cover sheet.

We do our best to provide you with best and latest information to make your JPAS login process as seamless as possible. Please bookmark this page and feel free to visit again for any changes to their login process or if there any critical system issues or bugs that may affect your logins.